Humanity Reviews & Ratings 2024 (2024)

Contact Vendor

Humanity has proven to be a valuable tool for staff scheduling, offering features that simplify the process and enhance overall efficiency. Users have expressed their satisfaction with Humanity's ability to easily manage shifts, handle time-off requests, and schedule employees. With its intuitive design and clear interface, users find it convenient to navigate without the need for extensive tutorials. Additionally, Humanity serves as an all-in-one hub for various scheduling-related tasks, such as managing shift changes, accessing co-worker contact information, and facilitating communication between management and employees.

For organizations of small to mid-size, Humanity is highly recommended as a functional solution. However, some users have noted that there are better products available on the market at a higher price point. Nevertheless, Humanity has been successfully utilized in diverse settings, including contact centers where skilled staff allocation is crucial to meeting KPIs, service levels, and boosting staff morale. It has also been effective in managing work study staff at small colleges, particularly with accommodating changing availability and schedules. Furthermore, Humanity has been used in conjunction with platforms like Lyft and temp jobs.

One particular highlight of Humanity is its ability to integrate seamlessly with third-party calendar programs. Providers can conveniently view all schedules in one place while syncing them with external calendars. Moreover, accessing schedules on smartphones is made effortless through the software's mobile compatibility. While Humanity offers an easy-to-use system for scheduling and timekeeping, some manual processes are required for removing staff from future shifts and managing vacation time. Nevertheless, users appreciate the customizable nature of the software which accommodates complex company needs while allowing staff to update availability and check schedules via mobile devices.

Overall, Humanity solves many staffing-related problems by streamlining scheduling processes and improving communication among team members. Users have reported time savings in scheduling tasks alongside enhanced collaboration facilitated by features such as email functionality, training resources, and group-specific communication channels. In scenarios where scheduling for student workers can prove challenging due to changing class schedules and multiple part-time jobs, Humanity has successfully been implemented on college campuses. To optimize scheduling accuracy during volatile periods, it is advisable to plan shorter timeframes of one or two weeks at a time, as schedules are prone to frequent changes. Furthermore, the software's notification features, including the ping feature, have proven useful for effectively communicating work schedules with students.

In addition to its scheduling capabilities, Humanity is also employed by contact center solutions providers to effectively manage and maintain the schedules of their contact center agents. Its real-time schedule change functionality ensures flexibility and keeps all staff members informed regarding any schedule updates through the app and email notifications. This real-time functionality allows for agility in making necessary adjustments to the schedule and ensures that all staff members are kept up to date.

Furthermore, Humanity provides a reliable solution for tracking work hours, enabling users to monitor and evaluate employees' working hours effectively. The software's comprehensive features make it a valuable resource for businesses across various industries, offering personalized support and customization options to cater to complex company needs.

While some users have found that setting up and understanding the settings of Humanity's predecessor, ShiftPlanning, can be confusing, they have also highlighted its effectiveness in managing scheduling challenges within a college campus environment. With the ability to accommodate changing class schedules and multiple part-time jobs, ShiftPlanning has proven itself as a suitable solution for optimizing student worker scheduling.

In conclusion, Humanity offers a wide range of use cases and benefits for organizations looking to streamline their scheduling processes, improve communication among team members, and effectively manage workforce availability. From staff scheduling and time-off management to shift changes and communication channels, the software provides functionalities that enhance efficiency and productivity. While there may be more advanced products available at higher price points, Humanity remains a valuable tool for small to mid-size organizations seeking an intuitive, customizable, and user-friendly solution for their staffing needs.

Unified platform: Users have found Humanity to be a cohesive platform that fosters transparency. Many reviewers have highlighted its ability to keep them organized and informed by providing alerts for changes and tracking hours worked.

Efficient scheduling: Reviewers praised the scheduling feature in Humanity, noting how easy it is to schedule employees across different positions and locations without any confusion. They appreciate the color-coded facilities that make it simple to identify staff members. Additionally, the inclusion of a 24-hour shift alert feature has been well-received by staff.

Convenient communication options: Users appreciate the option in Humanity to choose whether to display their email or phone number on the app for other employees to contact them. This feature is seen as more convenient compared to potentially buggy or overwhelming in-app messaging systems offered by other services.

Difficulties with Shift Management: Some users found it difficult to swap shifts between employees and often had to delete and reschedule shifts. They also mentioned that managing employee shift trades and break features was not so smooth.

Limited Functionality Compared to the Website: Several users felt that the app had limited functions compared to the website and therefore didn't use it much. They desired easier access to user images and found checking schedules of others on the mobile app to be complicated due to limited features.

Issues with Accuracy of Scheduled Shifts: A number of users experienced issues with the accuracy of scheduled shifts and available hours when requesting time off. They also encountered errors in some settings, such as sick leave accrual and paid vacation hours.